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First Serve Business Intelligence solutions can help drive your profitability

December 9, 2014

Information and data is now a key requirement in understanding how your business operates. The ability to have a detailed insight empowers organisations to make change and tweak existing offerings in order to maximise their value.

First Serve have a detailed working knowledge of some of the leading Insurance software systems, data structures and processes. This knowledge enables the extraction and transformation of data into meaningful reports providing operational intelligence.

First Serve can develop bespoke reporting suites for clients including the amalgamation of data from disparate systems and processes including call centre, insurance, and claims as examples.

First Serve have proven the extraction and combination of data from multiple systems specifically based around Microsoft SQL technologies helping companies leverage their data assets for maximum competitive and financial advantage.

Contact First Serve today to see how we can help empower and provide you with information to transform your business.

Freeway UK Insurance driving business value with First Serve Consultancy and Infrastructure Design Services

Freeway is one of the UK’s leading specialist providers of taxi and minibus insurance. Priding themselves on customer service and quality Freeway needed to adopt a new approach towards their IT Infrastructure and Support function.

Key to the operating plan and growth objectives Freeway recognise the importance that technology plays in delivering the high levels of service. Although investment within IT has always been on the Freeway agenda change was needed to ensure that its systems aligned to the business strategy whilst reducing exposure to risks.

First Serve initially commenced an IT Audit for Freeway to understand the existing infrastructure and processes in operation used to service their IT needs. The audit enabled First Serve to understand and consult with Freeway on the investment and change required to transform and provide a first class future IT delivery.

Identified was the need to optimize user experience through performance improvements and to enhance the levels of system security meeting stringent Financial Services requirements including the Payment Card Industry Data Security Standard for the handling of customer credit card payments.

First Serve have since undertaken a series of technology refresh projects for Freeway including Server Virtualisation, Firewall, network infrastructure and backup systems replacement all enabling Freeway to focus on their core insurance business. The new systems have helped Freeway to reduce risk and implement capacity supporting further future operational growth. First Serve worked in conjunction with Freeway to implement Server Virtualisation using Microsoft Hyper-V operating upon Dell Servers and a Nimble Storage array. Existing systems were migrated from traditional physical hardware to the new virtualisation platform improving performance, recoverability and manageability whilst maximising the IT investment.

In order to provide IT Support for Freeways IT Services, First Serve implemented new Service Desk and monitoring systems. Historically Freeway IT support was handled from a list of issues and requirements. As Freeway have expanded they now have a Service Management system that supports the tracking and prioritisation of all IT Support issues, requests and improvements.

Cresta Cars Manchester keeping Taxis on the move with First Serve Managed IT Services

Established for over 30 years with a fleet of 350 cars undertaking 35000 journeys per week, Cresta
appointed First Serve to complement their existing IT arrangements.

First Serve have worked in conjunction with Cresta and specialist technology suppliers to coordinate the implementation of a state of the art call center, online booking and tracking systems enabling
Cresta’s growth to become Manchester’s largest taxi firm.

Supporting the IT systems remotely from the First Serve Cheshire based office enables Cresta to focus on providing a speedy, safe and reliable service to its customers. First Serve have insight into key areas of the IT infrastructure and its health, proactively maintaining systems to ensure the maximum systems availability for Cresta.

In addition to infrastructure and IT Service Desk support provided by First Serve, consulting services have been utilised by Cresta to develop a suite of operational management reports obtaining data from telephony, booking and dispatch systems. Key business and operational metrics are now at the fingertips of the Cresta management team to make key and informed decisions as to its resource demand and operational fluctuations. Part of the First Serve service offering includes a suite of call center aligned operational software for the tracking of personnel, audit requirements and reporting. Developed and supported by the First Serve software development team using modern technologies these simple software packages complement operations to provide insight replacing traditional manual methods.

Julian Barnes Managing Director of Cresta said:

“First Serve have been instrumental in working closely with Cresta, the new technology has transformed the way we operate. Going forward we have further improvements planned with First Serve to continue our focus on customer delivery.”

Cresta provide a great example as to where First Serve can apply their skills and professional approach to deliver customer solutions. These core fundamentals ensure the delivery of value orientated results with a quality IT provision for IT Managed Services, Consultancy and Software Development.

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