Managed IT Services

MANAGED_IT

IT Support

First Serve Solutions can offer a range of support options complementing your in-house IT presence or acting as a full remotely managed partner for your IT needs. Our approach includes tailoring our support and services to your needs ensuring that we deliver a cost effective addition or alternative to your existing IT delivery.

We have invested time and effort in developing a Service Operation that can remotely monitor and act upon your IT issues.
There are many reasons why customers like to work with First Serve Solutions:

  • Access to experience and knowledge ensuring the fasted turnaround of issues
  • Response to incidents and issues should they occur
  • Tailored support contracts backed with a Service Level Agreement
  • IT Service Reviews with metrics and performance results
  • Charging and fee models tailored to meet your support needs
  • Remote health checks pro-actively reducing incidents and the impact to your business
  • Installation of security patches ensuring that your systems remain up-to-date and protected

Infrastructure Management

First Serve Solutions are experienced in managing complex, mission critical systems and environments that cannot afford disruptions. Service focussed managing your IT infrastructure ensuring the highest levels of availability for the business applications to function without interruption.

We can remotely manage and coordinate the operation and change cycle for your operating infrastructure including:

  • Hardware Platforms including Servers, Backup and Storage
  • Network and Enterprise Security systems

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