Established for over 30 years with a fleet of 350 cars undertaking 35000 journeys per week, Cresta
appointed First Serve to complement their existing IT arrangements.
First Serve have worked in conjunction with Cresta and specialist technology suppliers to coordinate the implementation of a state of the art call center, online booking and tracking systems enabling
Cresta’s growth to become Manchester’s largest taxi firm.
Supporting the IT systems remotely from the First Serve Cheshire based office enables Cresta to focus on providing a speedy, safe and reliable service to its customers. First Serve have insight into key areas of the IT infrastructure and its health, proactively maintaining systems to ensure the maximum systems availability for Cresta.
In addition to infrastructure and IT Service Desk support provided by First Serve, consulting services have been utilised by Cresta to develop a suite of operational management reports obtaining data from telephony, booking and dispatch systems. Key business and operational metrics are now at the fingertips of the Cresta management team to make key and informed decisions as to its resource demand and operational fluctuations. Part of the First Serve service offering includes a suite of call center aligned operational software for the tracking of personnel, audit requirements and reporting. Developed and supported by the First Serve software development team using modern technologies these simple software packages complement operations to provide insight replacing traditional manual methods.
Julian Barnes Managing Director of Cresta said:
“First Serve have been instrumental in working closely with Cresta, the new technology has transformed the way we operate. Going forward we have further improvements planned with First Serve to continue our focus on customer delivery.”
Cresta provide a great example as to where First Serve can apply their skills and professional approach to deliver customer solutions. These core fundamentals ensure the delivery of value orientated results with a quality IT provision for IT Managed Services, Consultancy and Software Development.